Frequently asked questions about carpet and upholstery cleaning.

Q: How long does the carpet cleaning service take and how long does it take to dry?

A: Typical steam cleaning service takes about 1.5-2 hours to complete with an additional 2-4 hours required for drying. These times may vary depending on several factors including the soil level of the carpet, the type of material used, the ventilation in your home and even what season were currently in.

Q: How often should you have your carpets cleaned?

A: To keep your carpets looking and performing at its best, The Carpet and Rug Institute recommends having your carpet professionally deep-cleaned every 12-18 months. Bear in mind that this is recommended frequency is a general guideline only and can vary based on your particular circumstance.

Q: Does cleaning your carpet make it wear out faster?

A: No, actually dirt acts as an abrasive when trapped in the fibres of your carpet or upholstery and professionally cleaning it will reduce wear.

Q: What sort of equipment do you use and do I need to provide water access?

A: We use a very powerful truckmount system which includes both a 250L freshwater tank for cleaning and a recovery tank which allows use to take the water with us to guarantee safe disposal. We are a mobile cleaning monster machine!

Q: Should I have carpet protector applied after cleaning?

A: Yes, your carpets do originally come with a protector applied which is good for 2-3 years depending on how heavy the usage is. It is recommended to apply carpet protector in order to restore the original stain resistance.

Q: What sets you apart from other carpet cleaning companies?

A: In contrast to the “fly-by-night” or “bait-and-switch” companies, our quality and integrity sets us apart. We are family owned and operated, so we are personally invested in our company that serves the local London Ontario community. We value the relationships we’ve built with our customers and look forward to serving our new customers, as well. We will be there when you call us, and we stand behind our work.

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